Case Study: NCR Corporation improves customer and partner service with Bravura Security

NCR Corporation reduces IT service calls by 10% with Bravura Security

NCR Corporation, a world-leading enterprise technology provider, faced challenges in managing external user identities and passwords for its thousands of customers and partners. They needed a system to delegate administration, empower users to manage their own passwords, and improve security policy enforcement to reduce help desk calls. To address this, they turned to their existing vendor, Bravura Security, and its Bravura Security Fabric platform.

Bravura Security implemented its solution to manage all external identities, entitlements, and passwords, enabling customer-designated administrators to manage users and allowing for self-service password resets. This resulted in a 10% reduction in IT service call volume for NCR, allowing them to shift focus to higher-value work. The deployment was successful and quickly scaled to support thousands of customers, exceeding NCR's expectations.

NCR Corporation