Case Study: Large Financial Institution achieves 100,000 monthly self-service password resets and redeploys 40 FTEs with Bravura Security Pass

Large Bank Improves Institution Wide Services With Self Serve Password Management

Large Financial Institution, a top North American bank with over 100,000 employees, faced tens of thousands of monthly password‑reset calls from a large, mobile and rapidly growing workforce that threatened service‑level agreements and would have required hiring many help‑desk staff. To address cost, productivity and security requirements, the bank engaged Bravura Security and selected its Bravura Security Pass password‑management solution.

Bravura Security deployed Bravura Security Pass, integrating it with Active Directory, mainframe LPARs, Oracle, 3,000+ Unix servers and the bank’s IVR with voice biometrics, and ran a broad user enrollment program. The result: over 95% user enrollment, roughly 100,000 passwords reset or unlocked monthly without help‑desk calls (self‑service grew from 0 to >33,000/month in the first two years), and more than 40 FTEs redeployed—saving costs, improving productivity and meeting SLAs.