Case Study: DTCC reduces password reset calls by 25% with Bravura Pass from Bravura Security

DTCC cuts password reset calls by 25% with Bravura Security

The customer, DTCC, a major financial market infrastructure, needed to reduce IT support costs and improve security for its large base of internal and external users. To address the high volume of password reset calls, they sought a solution and selected Bravura Security's Bravura Pass self-service password management product.

Bravura Security implemented Bravura Pass, which integrated with DTCC's various systems. This solution led to a 25% reduction in password reset calls to the help desks, allowing DTCC to reassign support staff to other functions. Internally, the project achieved a 100% user adoption rate within six months of deployment.

DTCC