Case Study: Depository Trust & Clearing Corporation (DTCC) achieves a 25% reduction in password reset calls and IT support cost savings with Bravura Security

DTCC - Customer Case Study

DTCC, the Depository Trust & Clearing Corporation, faced a heavy support burden from password-related requests across more than 3,800 internal and 80,000 external users and sought cost, efficiency and security improvements. After evaluating vendors, DTCC chose Bravura Security to provide a self-service password management solution (Password Manager) to reduce help‑desk load and streamline authentication processes.

Bravura Security deployed Password Manager with integrations to Active Directory, LDAP, RACF, TAM and Lotus Notes, added workstation login access and ran targeted email and help‑desk registration campaigns. The rollout achieved 100% internal adoption within six months, 12% external adoption in year one (ongoing), reduced password‑reset calls by over 25%, and allowed DTCC to reassign four of 12 support staff to more productive roles.

DTCC

Adam Bryan

DTCC