Case Study: Cessna Reduces Password Reset Calls with Bravura Security's Bravura Pass

Cessna enrolls 7,500 users in 2 months with Bravura Security

Cessna, a leader in the aerospace industry, faced a significant IT challenge as its help desk was overwhelmed by password reset requests for over 7,500 employees. This high volume of calls reduced IT efficiency, caused employee downtime, and posed security risks. To address this, Cessna turned to Bravura Security and implemented their Bravura Pass solution to enable self-service password resets and reduce dependency on the help desk.

Bravura Security delivered a user-friendly and rapidly deployed solution with Bravura Pass. The result was the full enrollment of 7,500 users within two months, averaging 230 sign-ups per day, which dramatically reduced password reset calls to the help desk. The success led Cessna's parent company, Textron Enterprises, to adopt the solution across its divisions, initially for over 21,000 users, improving both security posture and IT operational efficiency.

Cessna