Case Study: BlueCross BlueShield of North Carolina reduces password support calls with Bravura Pass from Bravura Security

BlueCross BlueShield of North Carolina cuts password support calls by 80% with Bravura Security

BlueCross BlueShield of North Carolina needed to reduce security risks associated with passwords and alleviate the significant support strain on its tier-one help desk. To address this challenge, they partnered with vendor Bravura Security for a solution.

Bravura Security implemented its Bravura Pass cloud-based password management solution. This shift resulted in an 80% reduction in password support calls, with 78% of end users adopting the self-service and mobile password manager, demonstrating a significant measurable impact for the customer.

BlueCross BlueShield of North Carolina