Case Study: BlueCross BlueShield of North Carolina achieves 80% reduction in password support calls with Bravura Security's Bravura Pass

Blue Cross Blue Shield of North Carolina - Customer Case Study

BlueCross BlueShield of North Carolina faced rising help-desk strain and security risk from frequent password lockouts and an aging legacy environment, and needed a compliant, frictionless SaaS password management solution. After evaluating options, BlueCross BlueShield of North Carolina chose Bravura Security’s cloud offering—implementing Bravura Pass (branded internally as PasswordPlus) and planning for Bravura Safe—to deliver self-service, mobile, and legacy-application support.

Bravura Security deployed a phased SaaS rollout with user acceptance testing, communications, and help-desk enablement, then managed the infrastructure and updates as an extension of BlueCross’s IT team. The implementation cut password-related service-desk calls by 80%, enrolled 78% of end users (10,000 licenses launched), enabled self-service resets across multiple apps and mobile, and provided hands-off maintenance and faster support from Bravura Security.

BlueCross BlueShield of North Carolina

Phillip Boyd

IT Design Engineer