Bravent
25 Case Studies
Case Study: Comunidad de Madrid improves citizen access to public information with Bravent's SOL virtual AI assistant
A Bravent Case Study
Comunidad De Madrid launches SOL to simplify access to public information for 7 million citizens with Bravent
The Comunidad de Madrid, the public administration responsible for managing essential services for over seven million citizens, faced the challenge of making its complex public information more accessible and efficient for users. With information fragmented across numerous platforms, citizens found it difficult to get clear answers. To address this, the administration partnered with vendor Bravent to develop a next-generation virtual assistant powered by conversational artificial intelligence.
Bravent led the strategic definition and initial development of the solution, named SOL. They designed a user-centered conversational experience and developed technological pilots that integrated generative AI to interpret queries and provide reliable answers from official sources. This foundational work validated the conversational model and established a scalable, secure architecture. As a result, Bravent's efforts accelerated the development of the final virtual assistant, significantly improving how citizens interact with public services and positioning the Comunidad de Madrid as a leader in digitalization.
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