Case Study: CATAI enhances personalized travel support with Bravent’s CAT-AI WhatsApp

Catai elevates travel support in real time with Bravent and Amadeus

The luxury long-haul tour operator Catai, part of the Ávoris Corporación Empresarial, faced the challenge of creating a direct and accessible channel for its clients to receive real-time, personalized support and information throughout their travels. To address this, Catai partnered with vendor Bravent to develop a solution accessible via the widely-used WhatsApp platform.

Bravent implemented a WhatsApp-based virtual assistant for Catai, powered by generative AI and integrated with Amadeus travel systems. This solution provided clients with real-time recommendations, itinerary updates, and personalized support directly on their mobile devices. The vendor's work resulted in enhanced customer service, an optimized travel experience, and increased customer satisfaction and loyalty for the tour operator.

Catai