Case Study: NHS 111 Service improves efficiency and citizen experience with Brands2Life and Nuance

NHS 111 Service opens doors to decision makers with Brands2Life over 2 years

The NHS 111 service faced operational challenges including high dropped call rates and inefficient resource use. Nuance Communications engaged Brands2Life to help open doors to NHS decision makers and convince them that Nuance's speech recognition and voice biometric technology could create a more efficient and citizen-friendly service.

Brands2Life implemented a targeted public sector engagement program, aligning Nuance's messaging with NHS priorities. This led to secured meetings with key NHS England and NHS Digital figures, pilot scheme opportunities, and a speaking slot at a major conference. Crucially, Brands2Life's work over two years resulted directly in Nuance tendering for a major NHS telephony contract.

NHS 111 Service