Case Study: Wildgrain boosts engagement and saves 126 hours per month with BrandBastion

Wildgrain boosts engagement by 84% with BrandBastion

Wildgrain, a subscription service delivering artisan baked goods and pastas, faced challenges in managing high volumes of social media interactions during peak seasons. Their team struggled to respond swiftly to customer inquiries and feedback, gather actionable insights from social conversations, and proactively moderate their community to maintain a positive environment.

BrandBastion implemented its fully managed community management, smart inbox, and real-time moderation solutions. This provided 24/7 responses and protection, saving Wildgrain approximately 126 hours per month. The partnership led to an 84% increase in engagement rate and helped maintain a positive community with a 73% positive and neutral sentiment score.

Wildgrain