Case Study: Talkiatry builds a safer online community with BrandBastion

Talkiatry hides 1,426% more harmful comments with BrandBastion

Talkiatry, a provider of virtual mental healthcare, needed to manage sensitive conversations and ensure user safety across its social media channels in real-time, 24/7. Their challenge was to proactively prevent harmful content and misinformation while engaging with their community professionally. To address this, they partnered with BrandBastion for its comment management and moderation services.

BrandBastion implemented a solution that included real-time, 24/7 monitoring and moderation of comments across multiple platforms in 109 languages. The service hid harmful comments, protected user privacy, and issued professional responses on Talkiatry's behalf. As a result, Talkiatry saw a 1,426% increase in harmful comments being hidden and issued 23 brand responses, allowing their team to focus on other priorities while building a safer online community.

Talkiatry