Case Study: YMCA achieves streamlined scheduling and reliable staff communication with Branch

YMCA - Customer Case Study

YMCA in Mississauga, Ontario (Health & Fitness, 60+ employees) faced communication and scheduling challenges: important emails to staff were landing in spam and getting deleted, there was no way to confirm messages were received or read, and supervisors often only learned about shift coverage once they arrived at work. To address these issues they adopted Branch as their scheduling and team communication hub.

Branch provided a single platform with message read-tracking, shift swap tracking and an activity feed, giving supervisors like Celine Bautista visibility into who viewed messages and who is covering shifts. As a result, the YMCA gained peace of mind that critical messages are received, can approve or deny swaps quickly, improved team connection, and saved time on scheduling by using Branch as a central information source.

YMCA

Celine Bautista

Program Supervisor