Case Study: Walgreens achieves streamlined team communication and punctual scheduling with Branch

Walgreens - Customer Case Study

Tierra Jones is a technician at a Walgreens pharmacy in New Orleans where 12 employees use Branch. The store needed better cross‑department communication and dependable shift reminders so pharmacy and front‑end staff stayed aligned on daily tasks, customer service, and cleanliness issues.

Branch’s app — using group messaging, chat, photo reporting and two‑hour shift notifications — enabled the Walgreens team to share issues with images, keep everyone informed across departments, and receive timely schedule alerts. Tierra reports the tool made operations more organized and efficient, improved task visibility, and helped prevent missed shifts at the store.

Walgreens

Tierra Jones

Technician