Case Study: Twin Peaks simplifies tip payouts and reduces payroll risk with Branch

Twin Peaks cuts tip payout work from 35–40 hours a week to 5 minutes with Branch

Twin Peaks, a full-service restaurant brand, faced significant challenges with its previous tip payout solution, including operational risk from pre-funding accounts, exposure to fraud, and excessive manual work for its payroll team. The company sought a more secure and scalable approach and turned to Branch for its tip payout service.

Branch implemented a solution with built-in payout caps to prevent fraud, eliminated the need for pre-funding by fronting the payouts, and provided a streamlined Pay Admin portal. This saved the Twin Peaks payroll team an incredible amount of time, reducing a 35–40 hour weekly process to about five minutes, while also providing a better, self-service experience for tipped employees. Branch delivered less risk, faster payroll operations, and a true partnership with outstanding customer support.

Twin Peaks