Case Study: Panera Bread achieves streamlined employee scheduling and faster shift coverage with Branch

How Branch Keeps Panera Bread Baking Technology Into Fast Casual Success

Panera Bread, a national fast-casual chain, faced the challenge of becoming more tech-forward across customer and employee experiences—mobile ordering, loyalty and delivery on the front end, and better shift scheduling and communication on the back end. To streamline frontline operations, Panera deployed Branch’s employee communication and scheduling tool, Branch Messenger, to replace paper schedules and improve shift coordination.

Using Branch, managers can post schedules instantly (including photos), send shift alerts and reminders, and allow employees to request coverage or updates in seconds. The Branch solution delivered measurable operational improvements at Panera: schedules are received immediately, absenteeism “plummets,” employees report fewer missed shifts and better on-time attendance, and overall team communication and engagement have noticeably improved.

Panera Bread

Isabelle Giannetti

Panera Bread