Case Study: Lowe’s achieves streamlined scheduling and real-time team communication with Branch

How Branch Helps Solve Challenges for Lowe's

Lowe's, the Mooresville, North Carolina–based home improvement retailer, was confronting a fast-changing retail and mobile landscape while trying to retain DIY and professional customers and improve in-store operations. To streamline frontline communication and scheduling at store level, Lowe's adopted Branch’s Branch Messenger app to give managers a mobile-first way to handle schedules, shift swaps, time-off requests and instant messaging.

Branch’s solution gave managers like Michael Gregory a single app for schedule reminders, group messaging, photo-based issue reporting and shift coverage. The impact: managers schedule about 30 people more easily, receive shift notifications, and report saving roughly 10–15 minutes each time they check schedules; tasks that once took ~40 minutes via email now take less than five minutes, issues get completed the same day, and team collaboration and morale have noticeably improved thanks to Branch.

Lowe's

Michael Gregory

Services Manager