Case Study: Hampton Roads Acquisition Holdings achieves faster tip payouts and less management hassle with Branch

Hampton Roads Acquisition Holdings - Customer Case Study

Hampton Roads Acquisition Holdings (HRAH LLC), which owns 25 Supercuts and Cost Cutters salons across Virginia, needed a faster, error-free way to get digital tips to employees and reduce payroll reconciliation headaches. After experiencing delayed tip posting and extra management with a standard paycard, HRAH turned to Branch’s digital tipping and payout solution (integrated with ProPoint) to streamline tip distribution and reduce admin burden.

Branch implemented itemized tip reporting, multi-location and multi-account funding, and frequent same-day payouts via the Branch app, making it easy to see exactly where each tip came from. The switch delivered tips three to four times per day, regular paychecks a day or two earlier, a smooth month-long rollout, and rapid 15–20 minute customer support responses—yielding measurable time savings for payroll, fewer reconciliation issues, and higher employee satisfaction.

Hampton Roads Acquisition Holdings

Jerica Smalls

Corporate Director of Human Resources, Finance and Operations