Case Study: Domino's Pizza cuts scheduling time by up to 80% and boosts staff communication with Branch

Domino's Pizza - Customer Case Study

Domino's Pizza (two Whistler locations) faced poor staff communication and time-consuming, paper-based scheduling that required frequent calls and manual follow-up. General Manager Keiran Griffiths turned to Branch and its Branch Messenger app to centralize messaging and shift management.

Branch implemented schedule distribution, group messaging, and a two-step shift-swap workflow that lets employees post and cover shifts quickly. As a result, Branch cut scheduling work from about 10 hours a week to 2–4 hours, reduced daily scheduling conversations to once or twice weekly, lowered stress, and improved employee engagement and store focus.

Domino's Pizza

Keiran Griffiths

General Manager and Operating Partner