Case Study: 24 Hour Fitness achieves 5-minute shift swaps and streamlined team communication with Branch

4 Hour Fitness - Customer Case Study

24 Hour Fitness in Orlando, Florida has been using Branch Messenger from Branch for two years to manage frontline scheduling and communication. The location’s staff—now all 25 employees—adopted the app after recurring problems with printed schedules, missed shifts, and managers spending extra time tracking down employees or approving swaps by phone.

Branch’s Messenger replaced paper schedules with in-app shift swap, chat, and activity feed features, cutting swap times from hours to about five minutes and dramatically improving team communication. By using Branch, managers save time on calls and last‑minute scheduling, employees appreciate the convenience on their phones, and the team can better coordinate events and staffing needs.

24 Hour Fitness

Cesar Chavez

Store Manager