Case Study: WBM Technologies achieves major client productivity gains with BrainStorm

WBM pioneers the new way to demonstrate client value

WBM Technologies, a Western Canadian IT solutions leader, sought to evolve its client engagement model and address recurring support needs to enhance end-user productivity. They partnered with vendor BrainStorm Inc. to integrate its training platform into their service offerings.

BrainStorm provided the platform and expertise that enabled WBM to implement strategic initiatives like traffic analysis, accountability dashboards, and custom educational content. This solution yielded remarkable results, including saving clients a total of nearly 150,000 hours. In one instance for a property insurance company, BrainStorm helped WBM develop a workflow that saved claims adjustors 3,763 minutes per day.

WBM Technologies

Jody Sagen

WBM Technologies