Case Study: IU Health boosts Microsoft 365 adoption and productivity with BrainStorm QuickHelp

Large healthcare system navigates change like a pro

IU Health, a large healthcare system with 43,000 employees, faced significant challenges in adopting Microsoft 365. The organization was experiencing change fatigue from a recent EMR transition, compounded by the pressures of the COVID-19 pandemic. Their small IT team was tasked with supporting the entire workforce, and employees struggled with inefficient communication, relying heavily on email and not understanding the value of new tools like Microsoft Teams.

BrainStorm Inc. implemented its QuickHelp platform to facilitate the transition. The solution included vision workshops, targeted learning content, and self-service training that allowed users to learn at their own pace. As a result, daily requests for end-user training were significantly reduced, communication and collaboration were streamlined, and employees became more proficient and confident using Microsoft 365. BrainStorm's solution empowered IU Health to navigate the complex change, making employees' jobs easier and more efficient.

IU Health