Case Study: Inter Pipeline achieves rapid Microsoft 365 adoption with BrainStorm

Inter Pipeline changes up change management

Inter Pipeline, a major energy infrastructure company, faced the challenge of upgrading 1500 employees to Windows 10 and Microsoft 365 within a tight six-month timeline and limited budget. Their small internal team was concerned that training would be merely a checkbox activity and wanted to instead empower their users to work more efficiently. To supplement their efforts and focus on high-touch engagements, they partnered with the adoption solution vendor BrainStorm Inc.

BrainStorm Inc. provided a flexible, software adoption platform that enabled Inter Pipeline to promote "snackable" learning content. Their strategy adapted during COVID-19 to include a Family-Style Learning Initiative, making training accessible outside traditional work hours. This approach drove significant organic adoption of the new tools, resulting in a 64% increase in Yammer usage and 60% adoption of Microsoft Teams without a formal project, demonstrating the solution's effective and measurable impact.

Inter Pipeline Ltd.

Elka Dunnette

Supervisor of User Experience