Case Study: The County of Fairfax achieves scalable digital workforce training with BrainStorm

How Fairfax County Scaled Digital Readiness for 16,000 Employees

The County of Fairfax, Virginia, faced significant challenges in providing scalable technology training for its 16,000 employees. Their in-person classes were expensive, difficult to schedule, and inefficient, as employees often had to sit through lengthy sessions to learn a single topic. The COVID-19 pandemic and shift to remote work urgently exacerbated the need for a more flexible digital training solution. To address this, the county partnered with vendor BrainStorm Inc. and leveraged its end-user engagement and adoption platform.

BrainStorm provided a comprehensive solution with pre-built courses and QuickTips, which were integrated into the county's existing learning ecosystem through their LMS and Microsoft Teams. This allowed employees to access targeted, on-demand training. The implementation yielded significant results, including reduced live training time, cost savings of approximately $3,000 per avoided class, and improved workforce efficiency with users reporting time savings of 38 minutes per week. BrainStorm's platform also drove a 102% increase in employee engagement with learning and development resources.

The County of Fairfax, Virginia

Lalja Hammons

Senior Learning & Development Specialist