Case Study: IDEXX boosts Box adoption and workforce productivity with BrainStorm Inc.

How Box became the #1 searched training topic by IDEXX employees in 60 days

IDEXX Laboratories, a global leader in pet healthcare innovation, faced significant challenges in getting its employees to fully adopt the Box content management platform after its initial rollout. Inconsistent usage limited security benefits and disrupted file management, while a lack of structured training left both new and existing staff unaware of Box’s full feature set. This created a need for a better way to engage users and change their usage patterns.

BrainStorm Inc. implemented a tailored Box Productivity Plan for IDEXX, featuring automated onboarding and micro-learning courses to clarify Box's integrations. This solution drove massive engagement, with over 1,500 employees completing 35,000+ learning assets and achieving an 85% average course completion rate. The measurable impact included employees using Box Relay saving 80 minutes per week and embedded polls achieving 95-99% response rates, which guided program updates and reinforced secure file management.

IDEXX

Chris Black

Senior Manager of IT Service Delivery