Case Study: LupinePet boosts efficiency and customer service with Sage 100 ERP and BrainSell Technologies

How LupinePet Preserved their Business Processes and Boosted Customer Service with New Technologies

LupinePet, a pet gear manufacturer, faced significant operational risk due to its reliance on the outdated and unsupported Peachtree Accounting software. After a failed and costly attempt to implement SAP and a frustrating experience with NetSuite, they partnered with BrainSell to find a modern ERP solution that could meet their unique, utilitarian needs without unnecessary complexity.

BrainSell implemented the Sage 100 ERP platform, heavily customizing it to integrate with LupinePet's proprietary website order matrix and disabling unused features. This solution automated order entry, which was previously a manual process. The results were immediate, reducing the month-end close from days to just 15 minutes and freeing up staff to focus on customer service. Most importantly, the partnership with BrainSell provided reliable support, eliminating the constant fear of system failure and giving the team peace of mind.

LupinePet

Dave Jensen

President