Case Study: Klenk & Hoursch achieves secure, efficient online crisis management with Brainloop

Online Crisis Management Using Brainloop for Secure and Efficient Crisis Communication

Klenk & Hoursch AG, a Frankfurt-based agency for methodical corporate communications and crisis PR, needed a secure, always-available way to store and deliver confidential crisis manuals, templates and contact lists so crisis teams could react quickly and consistently. To replace hardcopy binders and unsecured email attachments, the agency selected Brainloop’s web-based online crisis management platform and has recommended its use to clients since 2011.

Brainloop delivered a SaaS solution with encrypted storage, ISO‑certified hosting, Office integration, two‑factor authentication, role‑based permissions and full audit logging. The platform centralized some 150 pages of crisis material, ensured teams always access the latest approved documents, prevented unauthorized access and misuse, allowed rapid scaling of licenses in critical moments, and helped Klenk & Hoursch meet compliance and audit requirements for faster, more consistent crisis response.

Klenk & Hoursch

Tobias Müller

Director of the Crisis & Issues Consulting division