Case Study: Priority Pass strengthens defect management with Brainiac Media

Priority Pass strengthens defect management for 2x systems with Brainiac Media

Priority Pass, a subdivision of the Collinson Group providing global airport lounge access, faced a challenge with managing defects across its front-end website and internal back-office systems. They enlisted the vendor Brainiac Media and its software development outsourcing services to develop an effective defect management process to triage issues and prevent poor user experience.

Brainiac Media implemented a new defect management and triage process for Priority Pass, which included a release management process to ensure bugs were dealt with effectively. This solution placed Priority Pass in a stronger position to manage defects, support their customers, and cope with the high demands of continuous growth, ultimately helping with membership retention and attraction.

Priority Pass