Case Study: Clipboard improves self-service support and user satisfaction with Brainfish

Understanding customer pain points at Clipboard

Clipboard, a platform for schools to manage extracurricular programs, faced the challenge of handling a high volume of complex and unique support inquiries from its over 100,000 weekly users. To streamline operations and improve user satisfaction, they turned to Brainfish's AI-powered Help Center.

Brainfish implemented an intuitive Help Center integrated into Clipboard's interface, providing instant AI responses to common issues. By monitoring search analytics, they continuously improved their help articles. This solution successfully resolved 74% of self-service user inquiries, more than doubled Clipboard's investment return, and significantly reduced pressure on their live support teams.

Clipboard

Jenny Eggimann

Head of Customer Success