Case Study: a UK county council service provider achieves 20–30% efficiency gains with BPM-D robotic process automation

UK County Council Service Provider - Customer Case Study

The customer, a UK county council service provider, faced significant inefficiencies in its licensing processes, which were resource-constrained and prone to costly errors due to a lack of holistic oversight. Their leadership identified robotic process automation (RPA) as a potential solution but required expert guidance to begin. They engaged BPM-D to conduct a fast discovery engagement using the Signavio Process Manager to map and analyze their operations.

BPM-D redefined the disparate processes into a common core and identified numerous automation opportunities through process simulation. The vendor delivered a costed business case and a detailed implementation plan. The results were substantial, including annual savings of approximately £400k, a 20-30% efficiency improvement, the redeployment of eight FTEs, and a payback period of less than one year, achieved through the deployment of automated bots for verification tasks.