Case Study: Global Business Consultancy reduces timesheet processing delays with BPM-D and FortressIQ

Task Mining for Process Improvement at Professional Services Organisation

A global business consultancy faced significant delays in its Order-to-Cash process, specifically with a slow and inconsistent invoicing procedure that hampered cash flow. The client engaged BPM-D, who utilized their Rapid Process Improvement approach and the FortressIQ Process Intelligence platform to investigate the root causes of the issue.

BPM-D implemented a data-driven solution using FortressIQ to monitor and analyze the process, identifying that inconsistent timesheet submissions were the primary cause of delays. This analysis enabled the consultancy to standardize procedures and drive behavioral change. As a result, BPM-D helped the client reduce time spent on timesheet submission by 24%, which accelerated invoice processing and improved overall cash flow planning.