Case Study: a major insurance company supercharges its RPA program with BPM-D's RPA health check

RPA Health Check to Supercharge RPA Program for Major Insurance Company

BPM-D was engaged by a major insurance company to help supercharge its stalled RPA program. The customer had successfully deployed 12 bots on-time and on-budget but was experiencing a disconnect between its IT and business units. The leadership saw no quantifiable benefits, such as cost or cycle time reductions, which gave the entire automation program a negative image and caused a loss of interest from other business units.

BPM-D performed an RPA Health Check maturity assessment which revealed that while the technology was sound, the challenge was in releasing value to the business. Their solution involved establishing a value-driven process repository, improving automation targeting through a BPM lens, and implementing an effective governance structure. This enabled BPM-D to help the client realign business and IT, reorganize transformation capabilities to focus on outcomes, and significantly improve prioritization and value delivery across the RPA lifecycle.