Case Study: a traditional shipping firm achieves faster cash flow and fewer invoice write-offs with BPM-D

Rapid Process Improvement at a Shipping Company – Order to Cash

A traditional shipping firm was facing severe financial and operational challenges after onboarding a major contract with an intergovernmental organization. They had over $2 million in unpaid invoices due to claimed non-compliance, were writing off $1 million worth of food annually, and were struggling with supply chain breakdowns. To address this, the firm engaged BPM-D to rapidly improve its end-to-end order-to-cash process.

BPM-D conducted a quick discovery and analysis, identifying 102 issues and 46 key improvement actions. They then prioritized eight key mini-projects, which were executed in three waves focusing on demand planning, new skills, and continuous improvement. As a result, BPM-D's solution fixed the cash flow issue, secured a contract extension, and significantly reduced write-offs by maintaining proper stock levels. The firm successfully raised compliant invoices for three consecutive cycles.