Case Study: a UK-based police service provider improves incident response and case processing with BPM-D process mining

Process Mining to Drive Transformation at Police Service

The customer, a UK-based police service provider, sought to improve incident response and case processing times, identifying potential inefficiencies. They partnered with vendor BPM-D, leveraging their expertise and a process mining investigation to analyze their operations and define a path for transformation.

BPM-D employed their Rapid Process Improvement (RPI) methodology, using process mining to analyze over 3,400 cases and identify 23 specific pain points. This data-driven approach led to 13 recommended improvements and a comprehensive transformation roadmap. The solution provided the police service with a justifiable plan for holistic process change and built internal capabilities for future improvements, validating the wider use of process mining technology across the organization.