Case Study: a leading global technology and services provider improves order-to-invoice process visibility with BPM-D Process Mining

Process Mining POC for Order to Invoice at a Technology and Services Provider

BPM-D partnered with a leading global technology services provider that sought to improve its order-to-invoice process. The client had a strategic goal of process harmonization but suffered from high process variation and low visibility into compliance and performance, which was causing revenue leakage and inefficient cycle times.

Over a two-week Proof of Concept, BPM-D implemented a process mining solution. The team integrated data from the client's ERP and IT systems, created key performance indicator dashboards, and performed an in-depth analysis. The solution identified bottlenecks, such as a specific task causing a 60% increase in throughput time, and linked high rework to longer cycle times. BPM-D's work provided data-driven insights that established a platform for continuous process optimization and secured senior leadership buy-in to industrialize process mining across the organization.