Case Study: International Building Materials and Construction Company improves procure-to-pay efficiency with BPM-D process mining

Process Improvement for Procure-to-Pay using Process Mining

An international building materials and construction company was facing a significantly high average cycle time in its procure-to-pay (P2P) process, along with elevated resource costs. The senior board sought to re-balance resources but lacked visibility into the root causes of these inefficiencies. To address this, they engaged BPM-D to leverage process mining technology for a comprehensive analysis.

Using Signavio’s Process Intelligence Tool Suite, BPM-D conducted a rapid 6-week proof of value project. This data-driven approach identified key process bottlenecks, automation potentials, and the root causes of underperforming KPIs. The solution provided measurable impacts, including the discovery that failed three-way matches increased the P2P cycle time by 22 days and that 85% of "After the Fact" purchase orders involved rework. BPM-D's work culminated in 18 data-backed improvement initiatives, giving the company a clear business case for optimization and continuous monitoring via the Signavio Hub.