Case Study: a major insurance company achieves 80% reduction in administrative effort with BPM-D and Unqork process transformation

Major Insurance Company - Customer Case Study

A major insurance company engaged BPM-D to overcome challenges tied to its digital transformation. The company's Business and IT departments were in disagreement over the business case for retiring a legacy system and implementing the Unqork platform. They needed to accelerate the roll-out to various profit centers while minimizing risk and required better process transparency for decision-making and change management.

BPM-D enabled the solution by capturing as-is processes in Signavio, designing standardized to-be processes, and creating dynamic Unqork software reference models. They ran process simulations to build a solid business case. The results included an 80% reduction in administrative effort and a 50% reduction in overall process costs. BPM-D's work also accelerated the Unqork roll-out, cutting design time per profit center by over 50%, and provided a centralized repository for sustainable process management.