Case Study: Global Shipping Services Company sharpens strategy execution with BPM-D

Global Shipping Services Company - Customer Case Study

The customer, a global shipping services company, faced significant challenges after a period of growth through acquisition. Changes in global commodity demand left them with services in the wrong locations and an infrastructure that outpaced their revenue. BPM-D was engaged to review their business strategy and validate their improvement initiatives to ensure they could achieve their ambitious performance goals.

BPM-D translated the client's strategy into a focused process improvement agenda by identifying high-impact, low-maturity processes. They created a phased implementation plan, assessed resource and investment requirements, and established performance metrics to monitor progress. As a result, BPM-D helped the company bridge a communication gap between management and the board, leading to a clear execution strategy. Following a change in leadership that adopted BPM-D's recommendations, the client was set on a track to deliver substantial business growth.