Case Study: Essity improves sales process visibility and process mining capability with BPM-D

Essity improves sales cycle visibility across 150 countries with BPM-D

Essity, a leading global hygiene and health company, faced a challenge gaining visibility into its sales operations to identify process delays and inefficiencies. With limited internal experience in process mining, they partnered with the vendor BPM-D to better understand their process performance and root causes.

BPM-D provided expert guidance and mentoring to Essity's internal team, conducting a deep dive into cycle times and process conformance. As a result of this solution, Essity gained clear visibility into how price changes impact sales cycle times and identified specific issues like sales order rejections and blocking points. This enabled them to create a strong foundation for ongoing process improvement and significantly strengthened their internal process mining capabilities.

Essity