Case Study: a global telecommunications company achieves global process visibility and SAP S/4HANA readiness with BPM-D process mining

Enabling Country Baselining Through Process Mining at a Global Technology Provider

A global telecommunications company faced challenges with disjointed processes across its many international operations, hindering its efficiency and a planned upgrade to SAP S/4HANA. BPM-D was engaged to help establish a process management foundation by migrating the client from an older system to Signavio and setting up a Centre of Excellence to drive improvements.

BPM-D implemented a comprehensive process mining solution, creating connectors to various enterprise systems to provide data-driven insights into key workflows like Order-to-Cash. This gave the company a real-time, end-to-end view of its processes, identifying bottlenecks and enabling a successful SAP S/4HANA rollout. The engagement also equipped the client's internal team with the skills to independently maintain and generate value from the new platform long-term.