Case Study: The International Life Insurer achieves faster customer service and 200%+ ROI with BP3 Global automation

The International Life Insurer saves 22.5 million minutes with BP3 Global

The International Life Insurer faced challenges in managing high transaction volumes, reducing processing times, and improving customer satisfaction while needing to increase operational agility. They partnered with BP3 Global to implement a strategic automation solution using over 650 automation technologies.

BP3's solution involved deploying 221 production bots and automating 89 key processes. This resulted in 22.5 million minutes saved, a halving of customer process times, and the ability to handle 55,000 transactions weekly. The program achieved over 200% ROI in the first year and an Automation NPS of 80, reflecting major gains in efficiency and customer satisfaction.