Case Study: SMALS achieves rapid COVID-19 contact tracing automation with BP3 Global and Camunda

Smals revamps contact tracing in less than two months with BP3 Global

The customer, Smals, a Belgian governmental ICT organization, faced significant challenges in optimizing its COVID-19 contact tracing platform. They needed to process millions of daily instances, enable weekly application releases, and rapidly apply evolving business rules that varied by region. They enlisted vendor BP3 Global and its partner Cronos to address these issues.

The solution implemented by BP3 Global and Cronos involved a new architecture developed using the Camunda process engine with business-oriented DMN and BPMN models. This allowed for immediate implementation of changes and optimal reuse of functionalities. As a result, Smals realized a revamped process architecture in less than two months, unifying tasks into a single system with comprehensive reporting. This led to a four-year framework agreement for BP3 Global to supply Camunda software and expert services to all Smals members.

Smals