Case Study: a national postal service achieves faster, more accurate parcel tracking with BP3 Global and IBM Operational Decision Manager

Modernizing national postal tracking with IBM tech for faster, accurate updates and enhanced customer satisfaction

BP3 Global worked with National Postal Service Company, a national postal service facing declining traditional mail volumes and an outdated COBOL-based tracking system that was difficult and risky to update. The legacy setup limited the organization’s ability to improve package tracking, add new services, and keep pace with customer expectations in a competitive delivery market.

BP3 Global implemented IBM Operational Decision Manager to externalize and manage more than 1,300 business rules in a Business Rules Management System, making tracking updates easier, safer, and more customer-friendly. The new system processes millions of tracking requests daily with an average response time of 15 milliseconds, significantly improving speed, accuracy, operational agility, and customer satisfaction.