Case Study: United States Postal Service achieves real-time, customer-centric package tracking at scale with BP3 Global

How USPS implemented a business rules application to bring top notch product tracking to its customers

The United States Postal Service faced rising competition and needed to modernize its clunky legacy package-tracking system to provide real-time, customer-facing tracking. To replace business logic buried in code and take tracking online, the United States Postal Service engaged BP3 Global to redesign and automate its tracking workflow.

BP3 Global translated USPS’s approximately 1,300 legacy tracking steps into simple, customer-friendly statuses and delivered a real-time tracking implementation that determines status within 15 milliseconds of a scan. The BP3 Global solution scales to process millions of scans daily, supports mobile and desktop growth, and gives the United States Postal Service the flexibility to add new products and services while improving speed and customer experience.

United States Postal Service