Case Study: a large pharmacy company reduces wait times and costs with BP3 Global's AI-powered pharmacy workflow optimization

Centralized AI optimization reduces wait times and costs in pharmacy workflow operations, revolutionizing customer and staff experience

BP3 Global worked with a large pharmacy company whose Central Pharmacy Operations process millions of prescriptions each day across multiple states. The company needed a better way to handle complex behind-the-scenes prescription tasks while meeting varying state regulations and improving service levels for in-store customers.

BP3 Global implemented IBM Operational Decision Manager and an IBM CPLEX linear programming model to continuously optimize task eligibility and staff assignments for pharmacists and technicians. The solution reduced customer wait-time variance and better controlled work levels across the centralized pharmacy, improving resource utilization and lowering costs.