Case Study: Whittier Health Network achieves streamlined benefit enrollment and onboarding with BP Logix Process Director

Whittier Health Network Automates Benefit Enrollment, Onboarding And Other Processes With BP Logix Process Director

Whittier Health Network, a New England post‑acute care provider with about 2,500 employees across 12 locations, faced a highly manual, time‑sensitive benefits enrollment that required enrolling everyone within a three‑week window, plus paper‑heavy onboarding, referral tracking and CQI processes. CIO Dan Pelosi selected BP Logix and its Process Director platform to provide workflows, electronic forms, automated review/approval, and integration with existing systems to reduce labor and streamline the user experience.

BP Logix implemented Process Director starting with an online applicant workflow and then automating benefit enrollment, incident reporting and other processes, integrating with Active Directory, SSO, SQL Server and the document management system. The deployment moved processes from weeks to days, eliminated roughly 20% in annual maintenance on single‑task products, cut labor and costs, improved document integrity and reporting, and delivered clear ROI on enrollment and onboarding.

Whittier Health Network

Dan Pelosi

Chief Information Officer