Case Study: University of Pennsylvania achieves one-week digital grade-change rollout for COVID-19 with BP Logix

UPenn turns to BP Logix to help with COVID-19 communication

The University of Pennsylvania (UPenn) needed a fast, remote way for students to request a change of grade type for Spring-term classes after COVID-19 forced on‑campus operations and in‑person advising to stop. UPenn turned to BP Logix and its Process Director platform to replace paper processes and enable an online, auditable workflow without lengthy development.

BP Logix built a digital form and automated workflow in about a week using Process Director, prompting students with eligible courses, routing requests to the appropriate school registrar, notifying students of actions, and delivering a PDF record to registrars. The solution allowed UPenn to handle the expected traffic quickly and demonstrated measurable benefits associated with BP Logix’s platform—about a 70% average reduction in implementation time and a roughly 50% improvement in process responsiveness.

University of Pennsylvania

Isobel Thompson

IT Technical Director