Case Study: Starwood Hotels & Resorts accelerates revenue management with BP Logix Process Director

Process Director Enables Starwood Hotels & Resorts To Keep Pace With Its Growth

Starwood Hotels & Resorts faced the challenge of scaling its lengthy and complex manual revenue management system implementation process to keep pace with its rapid global growth. The existing process, managed through email and spreadsheets, was not scalable and caused delays. To address this, Starwood partnered with vendor BP Logix and implemented its Process Director platform to automate and streamline its workflows.

The BP Logix Process Director solution enabled Starwood to automate its implementation process, reducing the elapsed time from 27 weeks to approximately 15 weeks. The system provided critical workflow management and visibility via the Process Timeline, allowing the team to manage more properties without increasing headcount. As a result, Starwood achieved greater efficiency, improved communication, and ensured nothing fell through the cracks, leading to a more scalable and profitable operation.

Starwood Hotels & Resorts

Matthew Guglielmetti

Sr. Manager of Revenue Management Systems