Case Study: UCF Global achieves faster, customer-centric service and operational efficiency with BP Logix Process Director

Improving The Customer Experience At UCF Global

UCF Global, the University of Central Florida’s international hub (about 120 staff supporting students, faculty and global partnerships), needed a scalable, secure platform to streamline applications, improve the student experience, and support ambitious growth (including doubling English Language Institute enrollment). After a rigorous RFP and shortlist process, UCF Global selected BP Logix and its Process Director BPM platform to meet requirements for responsive web interaction, multi-language support, strong security (encryption, digital signatures, logging), and integrations with LDAP/SAML/OAuth systems.

BP Logix implemented Process Director applications quickly—UCF Global’s first app (floor sign‑in stations) went live in 45 days, and typical apps are built and deployed in under a month (most complex in four months). The solution centralized data and workflows, enabled rapid changes, improved customer experience and operational efficiency, and allowed the team to support over 3,000 students with the same staff while accommodating ~15% year‑over‑year student growth—demonstrating BP Logix’s role in kickstarting UCF Global’s ongoing digital transformation.

UCF Global

Mikel Etxeberria Alustiza

Associate Director for Strategic Initiatives and Technology