Case Study: National Institute of Mental Health achieves 50% faster review times and major procurement & support cost reductions with BP Logix Process Director

Automates and Accelerates Workflow Processes and Forms with Process Director

The National Institute of Mental Health (NIMH), the world’s largest organization dedicated to mental health research, faced an administrative bottleneck from a growing volume of forms and a critical need to manage IT procurements for regulatory compliance, approvals and expenditure tracking. NIMH sought a solution that could handle complex database lookups, conditional workflow branching and integrate with other systems, and selected BP Logix’s Process Director BPM software to meet those requirements.

NIMH implemented BP Logix Process Director, deploying initial workflows and database connectors within two months (including teleworker authorization and IT procurements) that integrated with back-end systems. The BP Logix solution produced measurable results: a 50% reduction in request review time, a 95% reduction of equipment and software procurement, a 50% reduction in cost to account and support calls, and the development of more than 60 workflow and smart forms—greatly improving accountability and auditable compliance.

National Institute of Mental Health